1. Crisis Fundraising Forges Relationships
Sometimes
human tragedy can lead to unforeseeable relationships that improve future
efforts. Take Hurricane Mitch, for instance, which led to partnerships
between CARE USA and corporate America that were instrumental when responding
to war relief in Kosovo months later.
The devastating
1998 storm was a key element to rock group Pearl Jam's version of "Last
Kiss." Proceeds from its sales went to CARE's Kosovo relief effort.
After Mitch struck
land, CARE hit its mailing list and mobilized board members to send
notices to their employees. Mitch spurred the organization to emphasize
online donations, which were low-key at that point. Such givers also
developed into a niche of donors interested in long-term development.
For the United Methodist
Committee on Relief, one of the surprising aspects of fundraising after
Mitch was it had "legs." Of the more than $6 million it raised
in response to Hurricanes Mitch and Georges, nearly two-thirds came
in the following calendar year -- months after the storms.
Crisis fundraising
can also inspire organizations to try untested techniques. Doctors Without
Borders took such a gamble after Mitch. One of the lessons it learned
was how to send a mailingfor 100,000 people in a week, when timing can
be more important than perfect copy.

2. Fundraising
Ideas That Work
The
NPT editorial staff writers get the dubious pleasure of attending
fundraising conferences all over the country. After absorbing some fundraising
wisdom during one such conference here are some of the best ideas.
- Every day can't
be Christmas. Don't tell that to New York City-based American Bible
Society, which successfully uses the "Christmas in July"
campaign.
- Don't ask for
more than $1,000 in a direct mail appeal. Knowing whom to ask and
what amount to ask for is critical.
- As acquired,
so renewed. Don't trust it. Test it and see what works for your organization.
- Donors don't
give to elaborate four-color cultivation packages. Even experts disagree
on this but one thing is for sure if it's not broke don't fix it.
3.
Fundraising Tips To Keep In Mind
Fundraisers face
many challenges today. And while being able to cull that elusive donation
is one challenge, check out these other helpful tidbits concerning
the field.
- Why do rollout
results never equal test results -- even when statistically they
should? Fundraising consultants, although knowledgeable, don't know
everything.
- What is the
impact of inserts promoting something not directly supportive of
your direct mail appeal? Be careful about putting conflicting items
in the same direct mailing information. Inserts usually work better
in a brochure or separate fundraising division, but placing them
in your main direct mailing data may not work.
- People hate
bad telemarketing. The key is to be smart about telemarketing because
it generates an enormous amount of revenue for organizations that
have developed creative material and design formats.

4. Turn Downtime
Into Renewal Revenue
The Portland (Ore.)
Center Stage enticed its audiences to give with an interactive paper
fortuneteller. Some 14,000 paper fortunetellers placed on the seats
during the theater's final production of the 2000-01 season reminded
patrons of the final date for renewing their subscriptions.
Before the curtain
raised, patrons could fold and play with the devices. In the paper
folds were different messages for regular subscribers who'd renewed,
those who hadn't, new audience members, and audience members who've
not yet subscribed. When the future was revealed, the organization
had bolstered its subscription base.
In the 2000-01 season
it boosted renewals over the 50 percent mark. Using the fortunetellers
again in the 2001-02 season, it had already surpassed 55 percent before
the season had ended, despite a difficult economic environment.
The organization
doesn't peg its subscription renewal success exclusively to the fortunetellers.
For a theater, the lineup of plays and performers have a role in renewals.
Showing that creativity doesn't end at the front of the stage can
build a buzz that keeps on growing.

5. What To Do
In Troubling Times
Americans learned
quickly that the 21st century would be a different giving environment
than what the nation had left behind in the 1990s. Following the September
11 attacks, the American Association of Fund Raising Council in Indianapolis
advised fundraisers to take heed of the following:
- Recognize
what your volunteers and regular donors are thinking about when
things aren't going well. Many of them will feel compelled to make
valuable contributions to causes that may be other than yours. You
may want to acknowledge this and support it on your Web site and
at your facilities. These are people who will support you later,
as well.
- Stay the course
on events in these troubled times. Don't cancel or postpone planned
activities unless there are truly valid reasons. A special event
may seem inappropriate when a tragic event occurs. Consider how
it might need reshaping in light of a tragedy, but remember that
special events can bring people together when they need it most.
Furthermore, cancellations or postponements may result in lost revenue
that can't be replaced.
- Ditto for your
direct mail and telemarketing cycles. You may need to revise the
timing or the content of your message, but don't cancel your scheduled
appeals. It's never inappropriate to reflect on those values and
ideals that are at the heart of what your organization does.
- Don't stop
planning. The best time to raise money is when you need it most.
If your needs are well presented, and you've engaged your board
and other key stakeholders in articulating those needs, your program
will generate the support it deserves.

6. Doing It
Online
Banking, product
registration and plane tickets. It seems that everything is going
electronic nowadays. Most nonprofits have electronic donation methods
instituted on their Web sites and others have gone the next step by
erecting online workplace giving campaigns.
Don't rejoice
over the extinction of paper cuts before you consider the following
regarding online workplace giving:
- Be sure to
maintain a personal touch. "Danger Will Robinson!" Avoid
being robotic and detached. Speak to individuals and not into a
vacuum.
- Sure, it will
alleviate a lot of paperwork brought about from traditional campaigns
but the emphasis should not be on saving time but rather a more
concentrated focus on the campaign itself.
- Pledge processing
time will be cut down but do not shorten the campaign. Remain steady
in your timeline and put a greater emphasis on the thank you.
- Utilize your
online giving program as a supplement to your previous methods of
workplace giving. Some people are creatures of habit and are more
comfortable with paper transactions.

7. Virtual Tours
Raise $$$
Give donors the
world and they will love you for it and shovel money toward you. OK,
maybe that’s not exactly true. But CARE USA took donors on virtual
field trips and raised $1.5 million in the process.
Following Hurricane
Mitch several years ago, CARE put together a special report on its
Web site, highlighting the organization’s activities in the
relief effort. The Kresge Foundation was so impressed it made a $1.5
million grant to rebuild and repair water systems in Honduras and
Nicaragua.
What impressed
Kresge wasn’t merely the effort, but the details that brought
the effort to life. Virtual computer events take potential donors
to places they might never reach otherwise. A virtual trip to Peru
allowed students in Chicago travel with Peruvian students via chat
rooms.
CARE turned Web
site visits into donations. The Kosovo crisis months after the hurricane
also featured online trips and saw triple the amount $180,000 raised
for Mitch.
Virtual trips
could work for a wide variety of nonprofits. For instance, museums,
education groups, PBS stations, child sponsorship organizations and
others have obvious tie-ins for bringing donors and members around
the world through their Web sites. And, foundations may be intrigued
to make a grant.
For example,
The Field Museum in Chicago offers an online curriculum with a satellite
uplink truck for its field trips to research sites.
- Educators
can answer emailed questions and Webcast the dialogue. Some PBS
stations have already webcast Field Museum communiqués between
students and scientists.
A webcast can
bring thousands of registered students together through a learning
network.
8.
A heart-felt thank you
Who does your thank
you cards? The American Cancer Society, headquartered in Atlanta,
decided to outsource the mailing of its thank you notes to donors
of $100 or more. What’s different about its program is the notes
are actually hand-written -- not a computer-generated style to mimic
a person’s penmanship.
The organization
then sends the notes it designs and a vendor handles the actual writing
and shipping of roughly 5,000 such letters. ACS pays a 25 cents per
piece for the handwriting and an additional quarter for each envelope.
The jury is still out on whether the organization’s hand-written
thank yous are cost-effective.
Other groups
have used similar strategies for years with success. Life Outreach
International of Fort Worth, Texas, for example, makes one of its
mailings strictly hand-written. The response is typically doubles
and sometimes triples the return of its other mailings.
Feed the Children,
in Oklahoma City, drops roughly 100,000 hand-addressed thank you notes
on December 25 to its $1,000-plus givers to get that final gift of
the year from donors. Its Christmas Day mailing in 2000 garnered a
15 percent response rate.

9. Running afoul
of guidelines
Raising money
isn’t easy. The hoops fundraisers hop through won’t ever
be considered child’s play. Bruce Hopkins, an attorney and author
specializing in counseling nonprofits, offered a series of dos and
don’ts for fundraisers.
- Be aware of
the national and the local ramifications of the intermediate sanctions
rules.
- Remain safely
in bounds on when it comes to the ongoing “line-drawing”
between the Internal Revenue Service (IRS) and Congress. The distinctions
between fundraising strategies central to an organization’s
programs and unrelated fundraising operations are often vague.
- Steer clear
of what the IRS has called “aggressive tax avoidance schemes.”
This includes the charitable split-dollar insurance donation plan,
which is now prohibited.
- Be careful
with vehicle donations plans. This has been an area of IRS scrutiny
for several years now.
- Donations
are only deductible when the donor’s intent is charitable,
rather than a transaction that is solely to attain benefit or service.
- Don’t
let regulation changes pass by unnoticed. As the Internet evolves
as a fundraising tool, new regulations will pile onto the current
rules.

10. Even online
asks needs testing
Turning to
email for fundraising presents a unique challenge. While it certainly
is cheaper to produce than traditional direct mail, it is also far
easier to ignore, or in the case of the Internet, delete. To achieve
some level of success try testing methods such as:
- Supplement
your email by taking your message to chat rooms and public email
lists. The increased audience will drive more eyes to your Web site.
- Use targeted
demographics for your emailing. Email services are a good source
for demographic information.
- Utilize regular
email updates, but keep them short and sweet. An email is more likely
to be read if it's an update, rather than an opus.
- Ask common
interest Web sites to place your banner ad on their site. Many personal
Webmasters are more than happy to link to similar sites
- Consider viral
marketing campaigns. By asking people to forward the email on to
friends and family you are eliminating possible complaints of spam.
Your email is more likely to be opened when it is sent from a friend.
- Allow for the
opportunity to opt-out of an email list at any time.

11. Fundraising
- Writing that great 'ask' letter
The successful
fundraising letter is one that engages the reader in a silent dialogue
with the signer of the letter.
This bit of letter-writing
advice comes from Mal Warwick in his book “How To Write Successful
Fundraising Letters.” In the book, Warwick cited many of the
findings of Siegfried Voegele, a German professor of direct marketing.
Much of Voegele’s information is based on research with eye-motion
cameras and machines that measure subtle changes in skin chemistry.
A major part
of that writer-and-reader dialogue is getting the mail recipient to
answer “Yes” to many questions, including the one about
sending money. To do that, however, the sender must answer many questions
even before they are asked.
Among those questions
are: Where did this letter come from?; What’s inside the envelope?;
Who wrote this letter?; Who signed this letter?; Where did they get
my address?; and, What do they know about me?
Other questions
include: Have I heard of this organization before?; Have I given to
these people before?; and, Do they really need my help?
Warwick cautioned
that one size won’t fit all for fundraising letters, and he
maintained that an effective fundraising letter possesses three attributes:
- It is an appeal
from one person to another.
- It describes
an opportunity for the recipient to meet personal needs by supporting
a worthy charitable aim.
- It invites
the recipient to take specific and immediate action.

12. Major Gifts
- Development Before The Ask
A major
gift is not something donors make on a whim or a lark but a well-thought-out
personal decision. That is the advice of Laura Fredricks in her book
“Developing Major Gifts: Turning Small Donors into Big Contributors.”
To get major
gift givers to make their donations, Fredricks suggested sorting out
major gift prospects by donation, creating donor profiles and keeping
donor information. To establish contact, Fredricks advised selecting
a contact, someone known by both the organization and the prospective
major donor.
Personal contact
is essential for a major donor. Letters and telephone calls are an
important part of the process, but sooner or later there will have
to be a face-to-face meeting. In addition, that first meeting should
be used to gain information about the prospect and to observe as much
as possible, such as surroundings, pictures and awards.
Besides the ask
and the thanks or recognition, stewardship is important. Stewardship
involves ensuring proper use of funds for the intended purpose, yearly
reports and updates and continuous communication, education and involvement.
Stewardship begins the moment the donor agrees to make the gift.
Another important
element is keeping track of what a major gift donor is doing. Monitoring
the prospect’s progress toward making the major gift and reviewing
the effectiveness of planned activities and meetings.

13. Traits of
the successful fundraiser
The
job of fundraising is so challenging, and yet necessary, that fundraisers
have sought to develop ever-more sophisticated ways of raising money.
Books, pamphlets, seminars and consultants offer a huge variety of
innovative ways by which organizations can secure increasing amounts
of cash.
With all of that,
as with any constant and evolving process, it is easy to lose sight
of the forest while seeking the trees; that is, it is easy to forget
the basics of fundraising and to make mistakes about what should be
simple matters.
Making such mistakes
is actually easy to do, and any manager can look back with dismay
on the way that a simple error had a ripple effect.
Ken Burnett, a
fundraising and marketing expert from England, lists what he calls
the modern fundraiser's most common mistakes. The fundraiser:
- Is not a donor
himself.
- Doesn't think
it's worth taking the trouble to listen to his donors.
- Thinks of
himself as a marketer, so he's selling.
- Is too pushy/doesn't
understand the relationship.
- Hides behind
his desk.
- Doesn't do
his homework (hasn't read the books).
- Lacks self-confidence;
is reluctant to explain reality/be accountable.
- Is timid,
so plays it safe and avoids even reasonable risks.
- Is not around
long enough.
- Doesn't know
or doesn't respect the foundations of fundraising.

14. Be persuasive
in your solicitation
An effective
solicitation follows certain principles of persuasive writing, and
adhering to these principles can make a difference for any nonprofit.
Tom Ahern, president of Ahern Communications, Ink., spoke at an international
conference on fundraising, providing his ideas about persuasive writing.
-
Focus on benefits,
not features. It's axiomatic for professional copywriters: features
tell, benefits sell. Features are what you do, benefits are why
the features matter.
Also, it is easy
to translate features into benefits. Ask yourself, "If I were
the target audience, why would I care about this feature? What would
be in it for me?"
Here's a feature:
"Our agency offers English as a Second Language to newly arrived
immigrants."
Why do I care?
Assume for a moment
that you are trying to persuade a corporation to support this program.
The same feature translated into a benefit may read: "Our English
as a Second Language classes help new Americans become job-ready.
We offer classes at four levels, so students can continuously improve
their language -- and workplace -- skills."
In this reworking,
you've taken into account the audience, and you've made the reasonable
assumption that a program that creates a pool of well-trained employees
will interest corporate donors.
-
Include repeated
calls to action. You really do have to tell people what to do,
as any pessimistic communicator knows.
-
Be "word-of-mouth"
worthy. Give people short, memorable (i.e., easy to pass along)
examples and stories that illustrate your agency's work.

15. Farming for
donations
Nonprofits
can utilize Constituent Relationship Management (CRM) to retain and
upgrade the value of donors and members. The theory of CRM was explained
at a recent nonprofit conference by Sue North of Fair, Isaac &
Company.
The concept of CRM
is a simple one: maximize the value of the business to the customer,
and maximize the value of the customer to the business. The benefits
of CRM to a nonprofit are increased revenue and decreased costs.
Ideas included in
CRM are, for example, understanding the needs, preferences and motivations
of the donor and developing a relationship to reduce costs, provide
additional value to the donor and maximize the donor's value to the
organization. Included under the rubric of understanding the donor's
needs, preferences and motivation is a knowledge of the following:
- The timing and
frequency of donations (When and how often does the person donate?)
- The relevance
to the donor ("I give because my relative had cancer")
- Other relationships
the donor may have with the organization (volunteer work/opportunities)
- How to leverage
all touch points (Do you know the donor's email address?).
North emphasized
that CRM involves all areas of the organization; it is a process that
takes time, testing and learning; and it requires the implementation
of new systems but is not solely a technology fix.

16. Farming
for donations
Rural
areas may actually be an abundant prospecting source for nonprofit
organizations, said Robert G. Swanson, president of Hartsook Companies,
Inc., in Wichita, Kan., which helps nonprofits design and implement
fundraising programs. He was speaking at a fundraising conference.
To explain his
position, Swanson defined a rural environment as one with a population
of 60,000 or less with no single community with more than 40,000 people.
Also, the term
“rural environment” is less about educational degrees
per household, median and per capita income, birth rates and so on.
It is more about a tone, a tempo, an attitude and a view of the world.
Consider these profiles of rural residents:
- Rural areas
might be cash poor but asset rich. Wealth abounds in rural areas
but is just harder to see. They are “waste not, want not”
areas.
- “No
one will take care of me but me.” Life lessons of the Great
Depression are still remembered. Cash is king.
- Ranchland,
farmland and small-town business may not be owned by local residents.
Learn who the owners are.
- Culture and
business require degrees of modesty in rural America.

17. Live Nude Fundraising
Throw
a touch of excitement and possibly a flash of skin into a year's worth
of exposure. As long as it's tastefully presented, nudity can put
some vigor into a sagging fundraiser and leave everyone smiling.
An unexpected
relationship between the Ladies of Rhylstone, England, and the Leukemia
& Lymphoma Society (LLS) in White Plains, N.Y., raised more than
$60,000 for the organization.
The ladies of
the Alternative Women's Institute had been selling "village calendars"
of scenic views of the northern English area for years. The ladies
disrobed in memory of the late husband of Miss February.
The ladies contacted
the organization directly, asking if it wanted half the proceeds from
the 19-month calendar. After considering the risk, LLS took the plunge.
Though it will
likely be a one-shot deal for LLS, the idea of nudity in a calendar
did not go unnoticed by other nonprofits. In its 12-month calendar,
the St. James Community Service Society in Vancouver, Canada, presented
topless women, including a 60-year old educator and charity official
who ran for the federal parliament.
Nonprofit officials
offered fruits of wisdom for others considering ways to make their
fundraising take off:
- Keep it tasteful.
Nudity is risky for nonprofits.
- It can be lots
of work. Small development offices could be overwhelmed. Consider
working with a partner.
- Once is probably
enough.
- Arts organizations
may have more success than others. Tastefully presented nudity in
sculptures and paintings is commonplace. The New York Academy of
Art's "Take Home a Nude" auction also helped entice people to its
facility.

18. Corporate Solicitation - Firms are made up of real people
Soliciting corporations for gifts or cash or in-kind merchandise
may seem difficult. But, for-profit firms are really nothing more
that groups of people. And, people give when they're swayed emotionally,
when they seek recognition, and when they can get something in return
for their gift. To become proficient in soliciting corporate gifts
you must have a plan of attack. Here are a few ideas to get you started.
- Have a specific
cause. Hone the description of your cause as sharply as possible.
Your children's clinic may need supplies, but exactly what supplies
does it need? The clearer the picture the more likely you will be
of getting funding.
- Emotionally
charge your appeal. Would you rather fund the children's clinic's
need for new oxymeters or new educational toys for the waiting room?
The oxymeter will only apply to those potential donors who know
what it is but the toys gives the visual to a wider audience.

19. Looking for cash across the border
Many
nonprofits fundraise internationally, and others are considering the
possibility. Speaking at a nonprofit conference, independent consultant
Jennifer Jones and Director of Finance & Fundraising for MADD
Canada Dawn Regan outlined some of the considerations for organizations
thinking of such expansion.
- One big question
for any organization is, "Is international fundraising right
for you?" That means:
- Are your organization's
mission and focus broad enough to appeal to an international audience?
- Is your organization
well established with strong name recognition in the USA?
- Are you looking
for growth potential from new markets to escape saturated US markets?
- Is there potential
to raise money in countries you want to?
- Is your organization
financially sound enough to support acquisition investments for
years to come?
- Do you have
the infrastructure to support your efforts -- offices, technology
and support staff?
Once the decision
to go international is made, the next hurdle is, "How do you
get started?" Some suggestions:
- Research potential
countries, in person, on line and through other charities and outside
consultants.
- Obtain legal,
accounting and tax advice on international fundraising rules and
regulations.
- Research markets
for appropriate fundraising mediums and messaging.
- Be aware of
cultural sensitivities.
- Determine if
your accounting systems are prepared to support multiple currencies.
- Set up international
offices, or talk to existing ones about your plans.
- Set up the
physical infrastructure necessary to support your donors.
Once you've begun:
- Define rules
for handling "cross-border" donors.
- Set up mechanisms
for sharing information between offices.
- Know when to
share and when to protect your ideas and donors.

20. Test mailing your appeals
To start
off on the right foot in a fundraising mailing, Mal Warwick, the author
of Testing, Testing, 1,2,3 (Jossey-Bass, 2003) suggests nine
guidelines for the first mailing:
- The most important
factor to test at the outset is whether direct mail acquisition
of donors is even feasible for your organization. It won't work
for every organization.
- To test the
feasibility for your organization, figure you will need at least
30,000 letters, and preferably 50,000.
- In your initial
mailing, you should test various types of prospect lists to see
which ones will work best for you.
- Generally,
the lists tested in your first mailing should be those that you
believe are the most likely to do well, lists of people who already
donate to organizations like yours. But, you should also test with
larger donor universes.
- Usually 5,000
is the minimum number of names you need to randomly select from
a single list to make a valid test of that list.
- It's almost
always dumb not to merge-purge your lists to reduce the number of
duplicate names and eliminate names of your current donors.
- Restrict your
first mailing to just one package, sent to all the lists.
- If you have
enough money for an initial test mailing of 60,000 pieces or more,
you can test two versions of the same package.
- To maximize
your chances of success in your initial test, spare no expense on
this first piece. In future mailings you can test to see what corners
can be cut.

21. Test Basics
Although
guidelines for testing may seem obvious, Mal Warwick points out in
his book Testing, Testing, 1,2,3 that forgetting the basics
can sabotage results. He counsels that organizations always remember
to:
- Keep list coding
easy and keep a written key to the coding system so test history
can be tracked over the years and throughout personnel changes.
- Keep tests
clean. Test only one thing at a time. Overzealous direct mail fundraisers
can unwittingly invalidate their own tests by making “just one little
change” to a package.
- Keep the number
of test cells manageable. It's easy to get “testing fever” and go
overboard with the number of test cells. Smart mailers keep it simple,
using such models as the six-cell test: one control cell, four test
cells that are variations on the control, and one new package cell.
- Keep mailing
your control even when testing. Even though a concept works for
one organization, it may not work for another. Test, test, test.
- Eliminate unusually
large gifts when measuring the revenue impact of the test. If most
gifts were in the area of $25, a few random gifts of $100 or more
could skew results.
- Test even the
best of packages. A direct mail fundraising manager may be reluctant
to make any changes in a package crafted by a top professional,
but there is no reason not to do everything you can to turn it into
a bigger winner.

22.
Crisis management and major donors
If
an organization finds itself in a situation bad enough to be considered
a crisis, fundraising, especially among major donors, is an extremely
important function, regardless of how difficult the crisis may have
made it.
In her book Fundraising
in Times of Crisis , Kim Klein asserts that donors know that a
crisis is not just a suddenly appearing big problem but something
that might have been brewing. Klein suggests four items that will
reassure major donors, many of whom will be satisfied with just one
or two.
The four things
are:
- An explanation.
Major donors, especially long-time major donors, are like family.
When a family member becomes ill, relatives expect to receive more
information than neighbors do. Tell these donors whatever you have
agreed can be told to anyone in the organization.
- A fundraising
plan. Be prepared to show donors a cash-flow chart and strategy-by-strategy
description, including gross and net incomes for each strategy.
Show them the gift-range chart and talk to them about how many other
prospects there are.
- Help from
other donors. Evidence that other people have bought into the plan
is important. As gifts come in, ask if the donor's name and gift
size can be shared with other prospects.
- An escape plan.
Some donors need to be offered a contingency. They will give only
if certain things happen. Such a way out should be offered only
if the donors indicate that is what they need.

23. Direct mail, step-by-step
Direct
mail fundraising is a time-honored part of nonprofit operations, one
that has evolved over the years. With that in mind, there are certain
concepts to remember. These concepts have come to be discovered, sometimes
by trial and error.
In his book Revolution
In The Mailbox: Your Guide to Successful Direct Mail Fundraising ,
Mal Warwick offers what he calls the 10 most important things to remember
about direct mail campaigns:
-
Direct mail
fundraising is a process, not an event. It is a way to communicate
with many people and build relationships.
-
The true rewards
from direct mail come only over the long haul. Direct mail can
generate steady, predictable income.
-
Cost is less
important than cost-effectiveness. Cheaper is not always better.
-
The list
is paramount. It is the most important factor in mailing.
-
After list,
the next important element is the offer.
-
Segmentation
is the key to cost-effectiveness. It rarely makes sense to mail
an appeal to everyone on your donor file.
-
Annual giving
provides the structure for direct mail fundraising. This approach
is cost-effective and promotes donor loyalty.
-
Testing will
lead to incremental improvements over time. It gives results that
are precisely measurable.
-
Repetition
is essential. A consistent look and feel is required.
-
Without timely
and accurate record keeping, direct mail is impossible. The donor
base is the sine qua non of direct mail fundraising.

24. Cultivating
and soliciting endowment gifts
The strategies
for cultivating and soliciting endowment gifts are similar to those
used for major and capital gifts, but the building of a successful
endowment program necessitates being mindful about what is special
about endowment fundraising.
In his book Building
Your Endowment , published by the Indiana University Center on
Philanthropy, Edward C. Schumacher lists eight items that must be
kept in mind about endowment fundraising.
They are:
-
The total
raised will consist of a few large gifts rather than many small
gifts. For the interest from an endowment fund to make a financial
impact, there must be a significant amount of money in the endowment
fund.
-
Negotiating
an endowment gift will take longer than any other kind of fundraising.
The time spent with prospective donors will be longer and more
demanding.
-
Endowment
donors are sophisticated about ways of giving. Most endowment
donors already have been approached by their church, their college
or their hospital.
-
Solicitations
will require more personal contact that is required during other
types of fundraising. Endowment fundraising cannot be done entirely
by phone or mail.
-
Prospects
will ask tough questions. They will request a wide range of financial
and money-management information.
-
Prospects
will want proof that endowments are a good investment. They will
think like investors.
-
Prospects
will want proof that their endowment gift will make a difference.
It is vital for the organization to have a clear view of the impact
of the endowment.
-
Prospects
will want to know the entire endowment plan. Endowment donors
think big and ask tough questions.

25.
Fundraising - Using style when writing a case statement
Writing a case
statement is an important part of any new undertaking, and there are
certain objective matters that must be kept in mind, such as focus
on what the statement is about.
In his book Making
the Case, however, Jerold Panas makes his own case that subjectivity
can be helpful and that a writer’s unique style can add force
to a case statement.
The elements
that Panas said he has found helpful are:
-
Sell your
reader. Don’t lean over backwards to present your case too
objectively. Be truthful, but state the case in a manner that
propels the reader to get out the checkbook. Make your organization
look as if it has been destined since the beginning of time to
address the very special challenge at this very moment in history.
-
Appeal first
to the emotions, then to the intellect. Personalize statistics
with true stories and case studies. Reject the mundane. Don’t
be subtle. Be specific; use names. If it makes the reader tingle
and break out in goose bumps, then you’re on your way to
a gift.
-
Hone your
words painstakingly. Some words are more positive, more powerful
than others. When you are talking about the project, say what
wonderful things it makes possible.
-
Break the
copy with interesting headings and subheads.
-
Tell your
readers what you want them to do.
-
Be certain
to use visual aids and quotations. Maps, graphs, charts and photographs
add high impact to the case.

26. Dealing
with an immediate crisis
Considering the
troubled times in which we live, it is not inconceivable that an organization
can have a crisis on its hands. In her book Fundraising in Times
of Crisis, Kim Klein writes that any organization finding itself
in a crisis situation must move immediately to establish a Crisis
Task Force that will act as mission control for about two months.
The task force
must develop answers to nine questions. If the information is not
available immediately, it must be obtained as soon as possible. The
questions are:
-
Are people
committed to keeping the organization going?
-
If the answer
is yes to that question, does everyone have the same understanding
and information on what happened?
-
What is the
cash-flow projection for the next six months?
-
What fundraising
plans are already in place?
-
What, if
any, financial reserves are there, and what are the terms of using
them?
-
What is the
immediate financial need?
-
What are
the other immediate needs (e.g., reassure staff or make a layoff
plan, hire an interim director, negotiate paying bills, deal with
the media)?
-
What do the
funders and donors know about what happened, and what do they
think about it?
-
How often
and to whom does the task force communicate what it is doing?

27. Building your first endowment
One of the special
challenges of endowment fundraising is finding the seed money to underwrite
a startup, wrote Edward C. Schumacher in his book Building Your Endowment,
published by the Fund Raising School of the Indiana University Center
on Philanthropy.
There are four
major sources for financing the startup costs of such a venture:
-
The benefactor.
Among the constituents of an organization may be an individual
wise in the work of fundraising and able to provide a leadership
gift. Such a leader should be carefully cultivated and persuaded
of the importance of this gift.
-
The board.
Members of the board sometimes rise to the occasion and collectively
provide the financing necessary to mount an endowment effort.
This board campaign should be done with the same care and cultivation
that would be taken with any donors.
-
Foundations.
From time-to-time, a foundation that believes in the power of
endowment in the nonprofit world will provide a gift in advance
of the endowment campaign. This gift can then be used to underwrite
the cost of the campaign.
-
Reserve funds.
Sometimes an organization is fortunate enough to have unrestricted
reserves that can be used to underwrite the cost. These funds
should be returned to the reserve as the endowment grows.

28. Marketing to build an endowment
A comprehensive
marketing and communications plan should be developed along with the
overall endowment fundraising plan, according to Edward C. Schumacher
in his book Building Your Endowment, published by the Fund Raising
School at the Indiana University School on Philanthropy.
Working with
marketing and communications to form a plan is important.
Schumacher maintains
that a well-designed plan for endowment fundraising is almost entirely
prospect- and donor-centered and the primary elements of such a plan
are:
-
Identifying
target markets. Decide which groups are likely candidates for
endowment fundraising.
-
Identifying
the best communications vehicles. Consider whether mailings, meetings,
newsletters or some combination of those items would be best.
-
Determining
the message to be delivered to each of the constituent groups.
The message is often laced with notions of what's in it for the
donor, how the donor can make a difference and what the need for
endowment is in an organization.
-
Market testing.
Before broadcasting widely, and organization and its leadership
should be testing the concept of endowment with long-time donors,
benefactors and patrons. Test with the people who know you and
love you.
-
Budgeting
for marketing and communications. There are substantial costs
for personnel, printing and events that should be factored into
the cost of fundraising.

29. Special events must get a good start
Special events can
be great fundraising tools for nonprofits, but veteran event planners
know that getting the event off on the right foot is essential.
In his book, Planning
Special Events, published by Jossey-Bass as part of the Indiana
University Center on Philanthropy’s Excellence in Fund Raising
series, James S. Armstrong gives four distinct phases that are crucial
for ensuring the success of a fundraising special event.
The four phases
are:
-
The planning
phase. Not surprisingly, this first step sets a direction for the
journey. The phase begins by assessing the agency and client needs
that might be met by the net profit and other benefits the event
can bring. It also involves an initial case statement and copy platform,
determination of criteria for type, location and date of event,
expense and revenue budgets and event leadership prospects.
-
The tactical
and deadline phase. Usually the longest phase in event campaigns,
it is characterized by tactical efforts aimed at handling endless
details and meeting deadlines. Case material and other copy elements
from the planning phase are now turned into sales tools.
-
The enjoyment
phase. When the first two phases are performed well, the joy comes
as gifts and revenues from ticket sales pour in, event program,
presentation and entertainment elements are rounded into shape.
-
The afterglow
phase. This phase allows the organization to capitalize on all the
benefits that successful events can provide. It includes planning
future successes as well as thank you and acknowledgement follow-ups.

30. Running afoul of guidelines
Raising money isn't
easy. The hoops fundraisers hop through won't ever be considered child's
play. Bruce Hopkins, an attorney and author specializing in counseling
nonprofits, offered a series of dos and don'ts for fundraisers.
-
Be aware of
the national and the local ramifications of the intermediate sanctions
rules.
-
Remain safely
in bounds on when it comes to the ongoing "line-drawing"
between the Internal Revenue Service (IRS) and Congress. The distinctions
between fundraising strategies central to an organization's programs
and unrelated fundraising operations are often vague.
-
Steer clear
of what the IRS has called "aggressive tax avoidance schemes."
This includes the charitable split-dollar insurance donation plan,
which is now prohibited.
-
Be careful
with vehicle donations plans. This has been an area of IRS scrutiny
for several years now.
-
Donations are
only deductible when the donor's intent is charitable, rather than
a transaction that is solely to attain benefit or service.
-
Don't let regulation
changes pass by unnoticed. As the Internet evolves as a fundraising
tool, new regulations will pile onto the current rules.

31. Deciding on your auction's scale
When an organization
holds an auction, one of the decisions that must be made is the scale
or size of the event.
In her book Benefit
Auctions: A Fresh Formula for Grassroots Fundraising, Sandy Bradley
presents three levels of auction that are possibilities. Each level
has its own attractions, and each requires different strategies.
The three levels
are:
- Gala. This
is the most expensive route to take, entailing printing engraved invitations
with RSVP cards and return envelopes. Catalogs are mailed to ticket
holders before the event. Guests and volunteers dress up, and the
atmosphere is formal.
The overhead is
high (a meal of several courses, an orchestra), but earnings can run
from $60,000 through seven figures. Cost runs $75 to $500 per person.
Think prestige. Planning is takes roughly 18 months.
-
Fiesta. This
events is dressy but not black tie. Decorations are festive but
not expensive. Dinner is heavy hors d'oeuvres. Tickets will range
from $15 to $50 per person. Target audiences include business and
professional people, community leaders and an organization's best
supporters and their friends.
An organization's
first auction of this type should earn at least $15,000 and can
work up to $50,000.
- Impromptu event.
This is probably held in a church social hall or someone's home. The
food is potluck provided by supporters. Tickets are $8 to $20. The
meal is buffet, and the event is homemade. An organization can make
from $5,000 to $10,000.

32. Auctions bring money and solidarity
In the area of
fundraising, auctions can be very helpful in a variety of ways. In her
book Benefit Auctions: A Fresh Formula for Grassroots Fundraising,
Sandy Bradley offered three ways by which an auction can breed community
events and build esprit de corps.
The three ways
are:
-
The people
on the team that organizes the event and procures things to sell
get to know each other pretty well. It is a good starter committee
for new board members or supporters because it has a determinate
time period. New friendships are bound to develop, and they are
likely to revolve around the organization.
-
The people
who attend the auction see respected members and friends as donors,
enthusiastic bidders and committed participants. Attendees will
see people they know but hadn't realized were involved with the
organization. Spending money does not feel like an extravagance
when it is done at a benefit auction.
-
"Sumerian Dinner
for Eight on my Chinese Junk" means that eight supporters of the
organization will be getting together for a few hours to have a
lovely time. The more friendships binding an organization together,
the better. They can also be great recruiting grounds for new board
members and volunteers.
|